Returns

We offer returns on all eligible orders. Certain exclusions apply — see details below.

Extended Returns

For orders placed online during designated promotional periods, full-price items may be returned for a refund within an extended period after delivery, subject to our standard returns policy. Sale items may also be returned within a shorter window following receipt. For in-store purchases made during these promotional periods, items may be returned for a refund or accepted for a store credit within the extended period or within the standard returns window, whichever is later. For purchases made outside of promotional dates, our regular returns timeframe applies.

Standard Returns Policy

Returning Items Purchased Online

Full-price items bought online may be returned for a refund within the standard return window after you receive your order. Sale items may be returned for a refund within a shorter period from the date of receipt.

Items that cannot be returned include pierced jewellery, selected wellbeing products, and gift cards, unless they are faulty. These restrictions will be noted on the respective product pages at the time of purchase.

After placing an order, you will receive order and delivery confirmations. We do not include printed return labels in parcels. To begin a return, visit returns.toatrend.com and enter your order number and either your postcode or email address. Select the items you wish to return and indicate the reason. Choose your preferred return method — for example, by locker drop-off or local postal service — then follow the instructions to complete the submission. A confirmation email containing a QR code or reference will be sent to you once the return is initiated.

You may use accepted local drop-off or collection services to complete the return. All products must be returned unused, with tags attached and, where possible, in original packaging. Items that are not in a fully resalable condition may be declined at our discretion. This does not affect your statutory rights relating to faulty goods.

We no longer provide direct exchanges online. If you wish to obtain a different size or style, you will need to return the original product for a refund and place a new order for the replacement item, subject to availability.

During particularly busy periods, allow additional processing time once your return is received. Refunds will be issued to the original payment method once approved and may require extra time to appear on your account after being processed.

Returning Items Purchased Online to a Store

Items bought online may also be brought to one of our stores for a refund. Full-price products are eligible within the standard online return period, and sale items may be returned within a shorter timeframe. Returned items must meet the same condition requirements as online returns.

Items that were purchased from third-party retailers or external websites are not eligible for in-store returns.

Returning Items Purchased In-Store

Items purchased directly in one of our stores may be returned to any of our locations within the applicable timeframe for a refund or store credit, depending on the purchase type. All returned items must be in a fully resalable condition. Certain exclusions, including jewellery and gift cards, also apply.