Delivery Information
Welcome to our delivery information page. This section explains how we manage the shipment of orders placed through toatrend.com, our delivery options, and the general processes associated with getting your items to you.
Delivery Options
At toatrend.com, we offer a range of delivery services to accommodate your needs. Depending on your chosen shipping destination, you will be presented with appropriate options at checkout.
When you place an order on toatrend.com, you will be able to select the delivery method that best suits your schedule. Available services include standard delivery, expedited shipping, and delivery with additional handling choices where supported.
Delivery availability may vary by location. Not all shipping options are offered for every destination. When you enter your shipping address during checkout, the system will display the services applicable to that address.
During periods of high order volume, such as promotional events or seasonal peaks, delivery processing may be slower than usual. We work diligently to dispatch orders promptly but appreciate your understanding if there are temporary delays.
Shipment and Tracking
Once your order is confirmed and dispatched from our fulfilment centre, you will receive shipment confirmation along with tracking details via your toatrend.com account or your chosen notification method. Tracking allows you to monitor the progress of your delivery until it reaches your address.
Please ensure the delivery information you provide at checkout is accurate. We are unable to accept responsibility for orders shipped to incorrect or incomplete addresses entered by you.
Signature and Delivery Instructions
For some delivery services, a signature may be required upon receipt. If you are unavailable to accept your delivery in person, you may arrange for a secure alternative delivery location or collection point where this service is supported.
Requests to leave parcels in specific locations (for example, with a neighbour or in a non-secure area) cannot be guaranteed and are outside our control once the parcel has been handed to the carrier.
Working Days
Delivery commitments are calculated in working days. Weekends and recognised public holidays are not counted as working days for dispatch or delivery estimates provided during checkout.
International Deliveries
For orders destined outside your home country, local customs procedures may apply. Additional import requirements, duties, taxes and handling charges may be imposed by the destination country’s authorities. These are beyond the control of toatrend.com and remain the responsibility of the recipient.
Made-to-Order and Special Items
Certain items available on toatrend.com are produced on a made-to-order basis. When you purchase such items, estimated processing details will be provided on the individual product pages. These estimates relate solely to order preparation and do not include carrier transit times.
Liability and Queries
Once your order has been handed over to a delivery partner, responsibility for the physical handling of the parcel transfers to that partner. We cannot be held accountable for delays or loss that occur after this point.
If you have questions about delivery, shipment status, or need support, please visit the toatrend.com support centre or access your account dashboard for assistance.